How can we help?
Find answers to common questions or contact us for help with Rapid Log-Migrain.
Contact support
Tell us what happened, which device you use, and any steps that reproduce the issue.
Email sara.claassens@mollysmelody.comPlease do not include medical records or other sensitive health details in your email.
Common questions
I cannot sign in
Check that your device is online, then close and reopen the app. Use the same Apple account and sign-in method you originally used.
If the problem continues, contact support and include the wording of any error shown.
My subscription is not recognised
Open the subscription screen and choose Restore Purchases. Confirm that your device is signed in to the Apple account used for the purchase.
Apple manages billing, cancellations, and refund requests. You can manage subscriptions in iPhone Settings under your Apple Account.
The widget is not updating
Open Rapid Log-Migrain once so it can refresh the widget. Then check that the app and widget are using the same signed-in account.
iOS controls widget refresh timing, so updates may not always appear immediately.
Weather is missing from an entry
Weather needs an internet connection and location access. Check location permission for Rapid Log-Migrain in iPhone Settings, then reopen the app.
A saved migraine entry remains available even if a weather provider is temporarily unavailable.
How do I export or delete my data?
Open Settings in the app to download an export or permanently delete your account and associated app data.